The Myth of the Smart Office

Why businesses are failing to deliver the ‘workplace of the future’

Technology was supposed to revolutionise the way we work

The concept was compelling. Smart offices were going to spearhead the digital revolution—dragging workplaces out of the last century to establish a new mode of work for a new reality. Employers, architects and technology providers promised spaces where man and machine would work side-by-side to attain untapped levels of productivity in a rapidly evolving economy.

But somewhere along the way, technology took over…

Smart office: Dream versus reality

In today’s so-called ‘smart offices’ we see multiple competing AV solutions that are time-consuming, expensive to maintain and prone to failure. The steep learning curve for all these systems makes the onboarding process alone a productivity killer.

The dream: Communication, collaboration and creativity

The reality: Confusion, conflict and spiralling costs

Dumb digital

The modern office is more connected than ever. And more and more fragmented. We have workplaces stuffed with digital devices and an epidemic of inefficiency because of those very same ‘solutions’.

Technology should be an enabler. Not an end in itself. Here are the headline stats that reveal the unforeseen casualties of careless digital workplace transformation:


Hours spent in unproductive meetings each month

Report by Atlassian:

Average utilisation of meeting rooms

CBRE Workplace Strategy – 2015 study from 14 countries and 36 cities

Workers who never utilise wireless presentation

Corporate Meeting Room End-User Perspectives Western Europe, Futuresource Consulting, May 2018

Organisations saying technology is a barrier to productivity

Workplace 2025: The CXO View, PAC CXO Survey

Who’s in control?

The convergence of digital technology ought to increase efficiency. However, having lots of competing solutions doing similar things—but no one solution to just “get the job done”—simply creates more work and more confusion.

Data without insights

Employees generate a wealth of information in their everyday interactions with technology. But most of this data is unnoticed, unused or undervalued. Businesses are missing an opportunity to discover how their employees really work and optimise processes to make workplaces more productive and more attractive to potential employees, thus gaining an edge on the competition.

If it can be measured, it can be improved. Here’s a few of the glaring data gaps in most offices today:

More rooms for improvement

Struggling to find a meeting room is almost universal, but the truth is most businesses don’t actually know which rooms are in use.

Clock watching

Is it technology and/or inefficient working processes that are making meetings drag on? Probably a bit of both. But at the moment, many organisations don’t have a grip on either.

Wasteful screen time

More tech means more energy consumption, contradicting sustainability (and not to mention budget) commitments. Data could reveal when are devices in use and when can they be turned off to save money and the planet.


Ready to win over your visitors?

The essential upgrades and practical steps to help make the workplace of the future a reality today.

What’s inside?

  • How technology is changing the workplace and what this means for your organisation
  • The business case for upgrading your workspace
  • How the role of IT, AV and FM specialists will change and what this means for you
  • Our checklist for creating the ideal upgrade strategy
  • Our impartial guide to choosing the right technology vendor

Discover TEOS: Smart solutions for your office

TEOS is our complete suite of workplace management solutions, designed to make the smart workplace a reality.

Orchestrate your entire workspace centrally, with personalised signage, efficient room booking and technologies to enable more efficient communication and collaboration.

Greet visitors while saving time and money with seamless check-in

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Streamlining room management with double productivity, not double booking

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Making meetings more efficient with wireless content sharing

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Simple, scalable and efficient control of devices and content

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