Free Exchange Notice for Professional Disc PFD23AX

Decmber 10, 2021

Dear Valued Sony PFD Customers,

Thank you very much for your continued use of our products.
Sony has discovered that insert editing cannot be performed due to a minor deformation of the recording layer caused during the manufacturing 
process, which prevents playback of the edited portion. 

To address this, we would like to announce a free exchange of the professional disc having model names of PFD23AX listed below 
We have confirmed that it can be used without problems such as recording and playback when used for purposes other than insert editing.

We sincerely apologize for the inconvenience this has caused.

― Note -

  • Affected model
  • Lot Number of affected models
    Last two or four digits of below are the affected models
  • Location of lot number
    9 digit Lot Number described on Master Carton, Submaster Carton and
    the backside of cartridge,
  • How to exchange: Please contact your local reseller for the exchange.
  • Contact: Local Reseller or if you have any further inquiries please email to
  • Privacy Statement: No personal information will be collected, stored or handled by Sony or its authorized service representative when performing the free exchange. Please back up any information you may have on your professional disk. Sony is not responsible for any lost data or content.

Sony Group Corporation
Sony Storage Media Solutions Corporation
Sony Marketing Corporation

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