Professional after-sales service information system

Pro-Assist is Sony Professional’s bespoke online knowledge base subscription service, providing access to technical information for all Sony Professional products.

What kind of information will I have access to under Pro-Assist?

Pro-Assist provides access to the following types of technical information:

Service manuals

  • Download sample service manual
  • Disassembly (board locations, cables and connectors, etc.)
  • Maintenance and repair
  • Service Menus
  • Electrical alignment/adjustment
  • Troubleshooting (error codes, diagnostics)
  • Firmware upgrade procedure
  • Spare parts (parts lists, accessories)
  • Diagrams (exploded views, schematics, electrical wiring, circuit board layouts)


  • Download sample technical bulletin
  • Problems and improvements (how to fix or repair, work-arounds, etc.)
  • Procedures (disassembly, repair, adjustment, installation, etc.)
  • Parts registration (improved parts, compatibility information)
  • Manual corrections
  • Software release notes

Note: Software cannot be downloaded from Pro-Assist. 

Instruction manuals/operation manuals

  • Download sample operation manual
  • Location and function of controls
  • How to connect, set-up and configure
  • Operating instructions
  • Menu navigation
  • Basic maintenance
  • Troubleshooting, warning lamps, messages, etc.
  • Specifications

How do I get access to Pro-Assist?

Please send your service contract number and/or your ‘professional’ IBISS Account to Pro-Assist admin so that we can validate your contract.

What do I do if I have forgotten my username or password?

To reset your password, please click on the ‘Forgot password?’ link on the homepage. If you have forgotten your username, please contact Pro-Assist admin.

I still have a question, how do I contact you?

Please contact Pro-Assist admin. If your question is about a technical problem with the Pro-Assist application, please include your username, the version of your browser and a screenshot of the search results (if applicable).

Contact us for more information