Do you own a Sony Surgical Monitor?
You can now get an upgrade to our premium support package PrimeSupport Elite for no extra charge.
PrimeSupport Elite customers enjoy a range of benefits including our 7-day Elite repair service.
Multilingual Support
Technical expertise and support from multilingual product specialists when you need it.
Collection and Delivery Service
Collection and delivery back to the place of your choice at no extra cost, saving you time and stress.
Sony Certified Repairs
Repairs from dedicated Sony engineers that know Sony Medical products best.
Fast Track Repairs
If we cannot resolve the issue remotely, then we'll arrange collection, repair and return of the unit to you within 7 days. Available with PrimeSupport Elite only.
How do I get an upgrade at no extra cost?
Early Registration
- Register your Sony Surgical Monitor within 60 days of purchase
- We will upgrade the remaining duration of your PrimeSupport Pro package to Elite at no extra cost
Early Extension
- Buy a 3-year extension package before your existing PrimeSupport Pro support expires
- We will upgrade the remaining duration of your PrimeSupport Pro package to Elite at no extra cost
Eligibility is subject to registering within 60 days of purchase or purchase of extension before your 2-year included support expires.
Our FAQs explain everything you need to know about our support service for professional products