Notice to owners of Lithium ion battery pack “BP-GL95B” :Software updates for the issue that the usable time get shorter.

October. 4, 2021

Thank you for your continued interest in Sony products.

Regarding the Lithium ion battery pack "BP-GL95B", it is found that repeating "charge after a short period of use" may result in shorter time to use the battery pack.
Sony is updating the firmware of the applicable products.

We apologize for any inconvenience.

[Applicable model and serial number]
- Model Name: BP-GL95B
- Serial number: 1000001 – 1001750
                         1001831 - 1001840

[Action]

Sony is updating the software free of charge.

For further information, please contact us bellow.

 

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