PrimeSupport for PXW-FX9

3 years PrimeSupport Pro*


PrimeSupport Elite for PXW-FX9

3 Years PrimeSupport Pro*

*1 year’s extra coverage when you register within 60 days of purchase.**

**estimated value of €200

Helpdesk employee using headset

Dedicated Helpdesk

Get direct support from our helpful multilingual helpdesk team. On hand, to report and quickly process your request and manage any logistics.

Expert engineers in discussion

Multilingual Engineers

Access expert engineers and receive technical expertise in French, Spanish, Italian, German and English. Issues are quickly assessed and processed for repair or replacement.

Repair tools icon showing spanner and screwdriver

Efficient Repairs

Sony will collect your unit and send it to a repair centre, where it will be assessed, tested and repaired by a trained specialist and returned to you as soon as possible.


PrimeSupport Pro

1 year extra coverage when you register within 60 days of purchase

PrimeSupport Elite

PXW-FX9 coverage upgrade from 1 to 5 years

Please refer to PrimeSupport Elite documentation for detailed terms & conditions.

Sony engineer at work repairing a camcorder

Fast Track Repairs

If a repair is required, we will arrange to collect, repair and return the unit to you within seven days from initial diagnosis.

Close-up of PXW-FX9 camcorder

Loan Units

If due to any reason the repair time is expected to exceed seven days, we will offer you a loan unit until the repaired unit is returned to you.

PrimeSupport Elite

Coverage upgrade from 1 to 5 years