PrimeSupport Elite logo with HDC-3500, HDC-3100, HDC-3170, HDC-5500 and HXC-FB80

Register within 90 days and upgrade to the latest software version at no extra cost (estimated value of €812)

Software upgrade eligibility is subject to registering within 90 days from purchase

What’s included in PrimeSupport Elite?

Dedicated Advanced Technical Support Helpline

Technical expertise and support from specialist engineers 9:00-18:00 CET with 60 min call-back

Collect-Delivery Service

Collection and delivery to a place of your choice, at no additional cost

Option to purchase Software and Preventative Maintenance

1 annual visit by a specialist engineer included

Option to purchase Extended Support hours

9:00-21:00 CET expert technical support with 60 min call-back, 365 days a year

Extend your support for up to 5 years and get extra peace of mind

If you’ve purchased your product within the last 2 years, you can easily extend your support further. Pick from extended support hours, software and preventative maintenance or simply extend your included support, for up to 5 years from purchase.

How to extend your support

Register your System Camera

Contact your nearest dealer

Purchase a 1-year Elite extension

Enhance your 2-year Elite bundle with additional packages

Increase your level of support to include either annual software and preventative maintenance or extended support hours, or both.