Free Exchange Notice for Professional Disc PFD23AX

December 10, 2021

Thank you very much for your support and continued use of our products.

Sony have discovered that the insert editing function cannot be performed due to minor deformation of the recording layer caused during the manufacturing process, preventing playback of the edited portion. 

We would like to offer a free exchange of the affected professional discs (model name: PFD23AX). 

We have confirmed that there is no issue for functions such as recording and playback.

We sincerely apologize for the inconvenience caused.


― Note -

  • Affected model
  • Lot Number of affected models
    Last two or four digits of below are the affected models
  • Location of lot number
    9 digit Lot Number described on Master Carton, Submaster Carton and the backside of cartridge
  • How to exchange
    Please contact the Sony support team to arrange for exchange of any impacted discs. The contact email address is

Sony Professional Solutions Asia Pacific

Key Support Areas