Do you own a Sony Surgical Monitor?

You can now get an upgrade to our premium support package PrimeSupportElite for no extra charge.

PrimeSupportElite logo and range of Sony surgical monitors covered by PrimeSupport

PrimeSupportElite customers enjoy a range of benefits including our 7-day Elite repair service.

 

Multilingual Support

Technical expertise and support from multilingual product specialists when you need it.

Collection and Delivery Service

Collection and delivery back to the place of your choice at no extra cost, saving you time and stress.

Sony Certified Repairs

Repairs from dedicated Sony engineers that know Sony Medical products best.

Fast Track Repairs

If we cannot resolve the issue remotely, then we'll arrange collection, repair and return of the unit to you within 7 days. Available with PrimeSupportElite only.

How do I get an upgrade at no extra cost?

Early Registration

  1. Register your Sony Surgical Monitor within 60 days of purchase
  2. We will upgrade the remaining duration of your PrimeSupportPro package to Elite at no extra cost

Early Extension

  1. Buy a 3-year extension package before your existing PrimeSupportPro support expires
  2. We will upgrade the remaining duration of your PrimeSupportPro package to Elite at no extra cost
 

Eligibility is subject to registering within 60 days of purchase or purchase of extension before your 2-year included support expires.

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