Customer value-add services
Course 1: Sony's entry switcher operation training
Course duration: 1 full day
Language: English
About the course
In this course, you will be introduced to the basic fundamental knowledge and operation of Sony’s entry switcher. Training course includes engineering setup, luminance and chroma key operation, resizer and DME operation, files operation and diagnostic menu. During the class, you are involved with operational and hands-on experience. Practical experiences from trainers will be shared.
Key takeaway
By end of this course, participants will be able to:
- Perform basic operation and setting for Sony’s Switcher
- Understand basic Workflow for Sony’s Switcher
- Firmware or Software upgrade for Sony’s Switcher (if applicable)
Pre-requisite
- Knowledge of any Sony’s switcher operation
- Knowledge of the basic video system
- Hands-on Experience in operation of any Sony’s switcher
Who should attend?
Any switcher operator who wishes to learn more about operating an entry switcher.
Course 2: Sony's video switcher maintenance training
Course duration: 1 full day
Language: English
About the course
In this course, you will be introduced to the basic operation and fundamental knowledge of maintaining Sony’s video switcher. Training course includes overall system briefing, major mechanical parts replacement, and adjustment skillset. During the class, you will be involved with operational and unit disassembly hands-on experience. Practical experiences from trainers will be shared.
Key takeaway
By end of this course, participants will be able to:
- Perform basic operation and setting for Sony’s video switcher
- Replace major parts in Sony’s video switcher
- Basic troubleshooting of Sony’s video switcher
- Firmware or software upgrade for Sony’s video switcher
- Other adjustment on video switcher
Pre-requisite
- Knowledge of any video operation
- Knowledge of the basic video system
- Knowledge of electronic circuit technology
- Hands-on experience in repairing of electronic product
Who should attend?
Engineers who are required to perform maintenance work on Sony’s Video Switcher, or anyone who wishes to learn the basic maintenance of the product.
Course 3: Sony's studio camera operation training
Course duration: 1 full day / 2 full days (depending on product model and requirements)
Language: English
About the course
In this course, you will be introduced to the basic operation and setup fundamental knowledge required to operate the Sony’s studio camera system. Training includes the basic operation, system camera alignment by using Remote Control Panel/Master Setup Unit and CCU Operation of the HD studio system camera. During the class, you will be involved with operational and hands-on experience. Practical experiences from trainers will be shared.
Key takeaway
By end of this course, participants will be able to:
- Perform basic operation and setting for Sony’s Studio Camera System
- Configuration and Setting of Sony’s Studio Camera System
- Sony’s Camera control unit operation and setting
- Network setting for multi-camera control on master setup unit
- Adjustment of Sony’s camera color setting for different shooting
Pre-requisite
- Knowledge of any system camera operation
- Knowledge of the basic video system
- Knowledge of electronic circuit technology
- Hands-on experience in repairing of electronic product
Who should attend?
Cameramen or engineers who need to operate Sony’s studio camcorder.
Course 4: Sony's studio camera maintenance training
Course duration: 2 full days / 2.5 full days (depending on product model and requirements)
Language: English
About the course
In this course, you will be introduced to the basic maintenance and fundamental knowledge required to maintain Sony’s studio camera system. Training includes basic operation, system camera alignment by using remote control panel/master setup unit and the main boards replacement of HD studio system camera. During the class, you will be involved with operational and unit disassembly hands-on experience. Practical experiences from trainers will be shared.
Key takeaway
By end of this course, participants will be able to:
- Perform basic operation and setting for Sony’s Studio Camera System
- Replace major parts in camera and CCU
- Basic troubleshooting of Sony’s Studio Camera System
- Firmware or software upgrade for camera and CCU
- Multi camera system configuration and setup of Sony’s System Camera
- Adjustment of Sony’s camera color setting for different shooting
Pre-requisite
- Knowledge of any Sony’s System Camera operation
- Knowledge of the basic video system
- Knowledge of electronic circuit technology
- Hands-on experience in repairing of electronic product
Who should attend?
Engineers who are required to perform maintenance work on Sony’s Studio Camera, or anyone who wishes to learn the basic maintenance of the product.
Course 5: Sony's video recorder operation training
Course duration: 1 full day
Language: English
About the course
In this course, you will be introduced to the basic operation and fundamental knowledge required to operate Sony’s video recorder. Training includes basic handing and care of Sony’s video recorder. During the class, you will be involved with operational and hands-on experience. Practical experiences from trainers will be shared.
Key takeaway
By end of this course, participants will be able to:
- Perform basic operation and setting for Sony’s video recorder
- Basic workflow for Sony’s video recorder
- Firmware or software upgrade for camcorder (if applicable)
- Adjustment of Sony’s video recorder
Pre-requisite
- Knowledge of any Sony’s video recorder operation
- Knowledge of the basic video system
- Hands-on experience in operation of any video recorder
Who should attend?
Any operator who needs to operate Sony’s video recorder.
Course 6: Sony's Video recorder maintenance training
Course duration: 1 full day
Language: English
About the course
In this course, you will be introduced to the basic maintenance and fundamental knowledge required to maintain Sony’s video recorder. Training includes basic operation, overall system introduction, major mechanical parts replacement, and adjustment skillset. During the class, you will be involved with operational and unit disassembly hands-on experience. Practical experiences from trainers will be shared.
Key takeaway
By end of this course, participants will be able to:
- Perform basic operation and setting for Sony’s video recorder
- Replace major parts in Sony’s video recorder
- Basic troubleshooting of Sony’s video recorder
- Firmware or software upgrade for Sony’s video recorder
- Other adjustment on video recorder
Pre-requisite
- Knowledge of any Sony’s video operation
- Knowledge of the basic video system
- Knowledge of electronic circuit technology
- Hands-on experience in repairing of electronic product
Who should attend?
Engineers who are required to perform maintenance work on Sony’s video recorder, or anyone who wishes to learn the basic maintenance of the product.
Course 7: Sony's professional monitor operation training
Course duration: 1 full day
Language: English
About the course
In this course, you will be introduced to the basic operation and provides fundamental knowledge required to operate Sony’s professional monitor. Training includes the key features, auto WB software adjustment and basic handling and care of Sony’s professional monitor. During the class, you will be involved with operational and hands-on experience. Practical experiences from trainers will be shared.
Key takeaway
By end of this course, participants will be able to:
- Perform basic operation and setting for Sony’s professional monitor
- Basic workflow of Sony’s camcorder
- Firmware or software upgrade for Sony’s professional monitor (if applicable)
- Auto WB adjustment of monitor
Pre-requisite
- Knowledge of any Sony’s monitor operation
- Knowledge of the basic video system
- Hands-on experience in operation of any Sony’s professional monitor
Who should attend?
System operators or engineers who need to operate Sony’s professional monitor.
Course 8: Sony's professional monitor maintenance training
Course duration: 1 full day / 2 full day (depending on product model and requirements)
Language: English
About the course
In this course, you will be introduced to the basic maintenance and fundamental knowledge required to maintain Sony’s professional monitor. Training includes basic operation, troubleshooting skill and WB adjustment. During the class, you will be involved with operational and unit disassembly hands-on experience. Practical experiences from trainers will be shared.
Key takeaway
By end of this course, participants will be able to:
- Perform basic operation and setting for Sony’s professional monitor
- Maintenance of Sony’s professional monitor
- Basic troubleshooting of Sony’s professional monitor
- Firmware or software upgrade for Sony’s professional monitor (if applicable)
- Auto WB Adjustment
Pre-requisite
- Knowledge of any Sony’s professional monitor operation
- Knowledge of the basic Sony’s video system
- Knowledge of electronic circuit technology
- Hands-on experience in repairing of electronic product
Who should attend?
Engineers who are required to perform maintenance work on Sony’s professional monitor or anyone who wishes to learn the basic maintenance of the product.
Service training terms and conditions
- Course guideline published serves only as reference and are subject to change. Please contact service center representatives for actual course outline and agenda
- All of the published courses are chargeable, depending on the number of participants, venue and course duration. Please contact service center representatives for quotation
- We reserved the right to update the course content at any time without prior notice
Maintenance contract
Conditions
| Service | No contract | Potential contract support options |
|---|---|---|
| Knowledge base or foreign country | No | Yes |
| Helpdesk (hours of availability) | No | 24 x 7 |
| Call back (response time) | Best efforts | 2 hours |
| On-site repair | ||
| No | 1 day | |
| No | Yes | |
| No | Yes | |
| Advance parts exchange | No | Yes |
| Back up unit (dedicated/if available) | No | Dedicated |
| Carry in repair | ||
| Best efforts | 2 working days | |
| Yes | Yes | |
| No | Yes | |
| No | Yes | |
| No | Yes | |
| Software updates | ||
| No | Yes | |
| No | Yes | |
| No | Yes | |
| No | Yes | |
| No | Yes | |
| Remote monitoring | No | Yes |
| Routine maintenance | ||
| No | Yes | |
| No | Yes | |
| Account management | ||
| No | Yes | |
| No | Yes | |
| No | Yes | |
| Training | ||
| On request | Yes | |
| On request | Yes |
Maintenance contract term and conditions
Maintenance contract menu published is for reference only. We can tailor the maintenance contract to your requirements. Please contact service center representatives for quotation.
Service solutions: Installation, testing and commissioning
We provide cross-business and functional scalability for production environment. Our services and support levels are tailored to the your business need requirements. Please contact service center representatives for more details.
Managed service and support scope (for reference only)
Installation and configuration
- Navigator core server and clients installation and configuration
- Integration with 3rd part editing tools and Sony archive system
- System overall checking
Training
- Navigator operation and workflow, system administration and log collection
- ODA utility (logs/operations function)
Testing and commissioning
- Perform UAT
- Standby for pilot run
Project Management Office
We have a team of PMO, who specialized in project management. We will set, maintain and ensure standards for project management and facilitate the sharing of resources, methodologies, tools and techniques, by supplying templates, best practices, training, access to information and lessons learned from other projects.
Full Cycle of Project Management
Project Management Scope
- Project integration
- Project scope
- Project schedule
- Project cost
- Project quality
- Project resource
- Project communication
- Project risk
- Project procurement
- Project stakeholder
Please contact service center representatives for more details.
Contact us
Contact information
| Region | Phone | Fax | Business Hours |
|---|---|---|---|
| Australia and New Zealand | (61) (2) 9887 0511 | (61) (2) 9805 1175 | 9.00am – 5.00pm (Monday – Friday) |