Warranty information

The following terms and conditions relate to the warranty of Sony Professional products purchased in Australia and New Zealand. The Sony professional products Standard Warranty is provided by Sony Australia Limited (ABN 59 001 215 354), Level 3, 165 Walker Street, North Sydney 2060 Australia (for Australian purchases) and Sony New Zealand Limited (C/N 533502), Level 1, 100 Ponsonby Road, Ponsonby Auckland New Zealand (for New Zealand purchases).

General terms and conditions

1.1 The benefits given to you in Sony’s Standard Warranty are in addition to other rights and remedies you have under the law in relation to the products to which Sony’s Standard Warranty relates. The following statement only applies to Australian purchases: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1.2 Subject to section 1.1 and the terms below, as your Standard Warranty Sony agrees to repair or replace at Sony’s cost the Sony product, and any Sony accessory supplied with the product, purchased by you in Australia or New Zealand from a Sony Authorised Dealer when the product does not perform in accordance with the manufacturer’s specifications during the Warranty Term specified for the product in the warranty ‘Table 1’, commencing from the date of purchase. Special Conditions apply under the Standard Warranty to some products as identified in Table 1.

1.3 To make a claim under the Standard Warranty for Professional Products you will need to:

(a). In Australia contact the Sony Call Centre on 1300 367 669 to register your claim and provide the details to enable Sony to assess the claim. In New Zealand call toll free 0800 SONYNZ – 0800 766969 and follow the prompts. For both Australia and New Zealand you can also visit the Sony support section located on our website as listed below.

(b). Provide or make the product available to Sony or a Sony Authorised Service Centre or as otherwise agreed with Sony. If you are required to return the product to a Sony Authorised Service Centre, Sony will provide details of the centre to you. To find the nearest Sony Authorised Service Centre, either contact Sony Australia on 1300 367 669 or contact Sony New Zealand on 0800 766 969.

(c). Please note, you will need to submit proof of purchase (e.g. bill of sale, invoice or purchase receipt) with your claim.

1.4 Products presented for repair may be replaced by refurbished products of the same type rather than being repaired. Refurbished parts may be used to repair the products. Replacement of the product or a part does not extend or restart the Warranty Term.

1.5 If the product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

1.6 The product will be at the owner’s risk whilst in transit to and from the Sony Authorised Service Centre, unless transported by Sony or its Authorised representatives.

1.7 Sony will bear the expense of transport where transported by Sony or its Authorised representatives. Any other expense of claiming the warranty will be borne by you.

1.8 Sony and its Authorised Service Centres may seek reimbursement of any costs incurred by them when the product is found to be in good working order.

General exclusions and limitations

2. To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply:

2.1 If the product has not been installed, operated, maintained or used in accordance with the manufacturer’s instructions or specifications provided with the product.

2.2 If the factory-applied serial number has been altered or removed from the product.

2.3 To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.

2.4 To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these Warranty Terms.

2.5 To any third-party software or hardware not contained in the product as originally configured by the manufacturer.

2.6 To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.

2.7 To replacement or repair of any (1) consumables (including batteries, projector lamps except as stated in the Special Conditions and cables), or (2) lost parts or accessories.

2.8 To service of any product whilst it is outside Australia and New Zealand.

2.9 To any wear and tear including to projector lamp or optical block assembly if the product is used in commercial, industrial, educational or rental applications.

3. To the normal incidence of off-coloured or dark pixels in LCD and OLED screens as described in the User Manual for the product. Sony will only repair or replace the product if there are

(a) 8 or more dark pixels in the screen (unless 2 or more are adjoining dark pixels) or

(b) 2 or more bright pixels in the screen.

4. To the full extent permitted by law but subject always to section 1.1:

4.1 Sony will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information stored on any media or any part of the product, no matter how occurring; or for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.

TABLE 1 - STANDARD WARRANTY TERMS AND SPECIAL CONDITIONS

ProductWarranty term            Special conditions
Professional Audio, Digital Recorders, Microphones, Headphones, Mixers1 year           No special conditions apply
XDCAM Camcorders, Recorders & Players - PDW2 yearsOptical Laser Block Assembly - conditions section
Repairs back to base at Sony workshop
Limited Sensor Warranty - special conditions section 1
System Cameras and CineAlta Cameras2 yearsRepairs back to base at Sony workshop
Limited Sensor Warranty - special conditions section 1
Professional Camcorders (HXR_PMW_PXW)2 yearsNo special conditions apply
Repairs back to base at Sony workshop
Vision Switchers, Routers and Video Processors1 yearNo special conditions apply
Medical Recorders, Cameras, Monitors, Printers3 yearsLimited Head Warranty - special conditions section 2
Monitor Panel – conditions section 8
Repairs back to base at Sony workshop
Medical System1 yearNo special conditions apply
Lamp-based Data Projectors & Replacement Lamps3 yearsLimited Lamp Warranty - special conditions section 3
Optic Block Warranty - conditions section 4 and 8
Repairs back to base at Sony workshop
Laser Light-source Data Projectors5 yearsOr 12,000 operational hours, whichever occurs first
Optic Warranty - conditions section 4 and 8
Repairs back to base at Sony workshop
Broadcast & Professional Monitors 1 yearMonitor Panel Warranty - conditions section 8
Repairs back to base at Sony workshop
Public Display Monitors, FW & FWD3 yearsConditions section 6, 7 and 8
Remote Communications BRC Cameras, PEQ – Vision Exchange, REA – Edge Analytics2 yearsLimited Sensor Warranty - special conditions section 1
Repairs back to base at Sony workshop
SxS X and Pro+ Memory Cards10 yearsNo special conditions apply
Network Cameras – SRG Series2 yearsLimited Sensor Warranty - special conditions section 1
Repairs back to base at Sony workshop

Special conditions: Sony Professional products

SPECIAL CONDITIONS SONY PROFESSIONAL PRODUCTS
Section 1: Where the non-complying part is the image sensor, Sony will repair the image sensor block free of charge where the claim is made within the first 18 calendar months from the date of purchase

Section 2: Where the non-complying part is a printer head and the product is within the Warranty Term, Sony will replace the printer head free of charge where the claim is made within the first 1000 prints. Where a claim is made during the subsequent 1000 prints, Sony will charge for a replacement head at the rate of (N-1000)/1000 multiplied by Sony’s then current selling price of the printer head (where N is the total number of prints of the head).
Section 3: Where the non-complying part is a projector lamp for a data projector and the product is within the standard Warranty Term, Sony will replace the projector lamp free of charge where the claim is made within the first 1500 hours of operation and is limited to one lamp only within the product’s standard warranty period. For replacement lamps purchased separately, warranty is for 300 hours with a pro rata replacement cost up to 1500 hours of use.
Section 4: Where the non-complying part is an optical block assembly, the parts and labour warranty is for the standard Warranty Term or the first 5000 hours of operation (whichever occurs first).
Section 5: Where the non-complying part is an optical laser assembly and the product is within 7 years from the date of purchase, Sony will replace the optical laser assembly free of charge
Section 6: FWD Series warranted for 3 years or 8 hours per day, 365 days a year (8760 hours), whichever occurs first. FW series warranted for 3 years or 24 hours a day, 365 days a year (26280 hours) whichever occurs first. Regarding pixel errors, warranty claim will apply if, 1) Eight or more dark pixels on the screen, unless four or more are adjoining dark pixels, or 2) four or more bright pixels on the screen, unless two or more are adjoining bright pixels.
Section 7: Onsite warranty service, neither Sony nor the Authorised Sony Service Centre is responsible for the install or system. Therefore, it is the customer’s and/or the customer’s installer’s responsibility to remove and reinstall the display from/to the system or mounting position.

Section 8: Displaying static images for extended periods, or using the unit in high temperature/humidity environments, can result in picture burn-in or smearing. Displays, monitors and projectors are not warranted for picture burn-in.

For further details or to find your nearest Sony Authorised Service Centre please contact:

Australia – on 1300 367 699

New Zealand – Toll Free on 0800 766969

WEBSITE

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