PrimeSupport Elite for PTZ & Remote Cameras

Never miss a moment with our Advanced Exchange replacement service

Register within 90 days* of purchase for 3 years of our premium support services, all at no extra cost

*Registration window varies by product. For full details of which products are eligible, see the table at the bottom of this page.

Advanced Exchange

Get a replacement unit in case of a fault, with no additional charges

Multilingual Support

Technical expertise and support from product specialists

Collect-Delivery Service

We'll collect and deliver your unit to a place of your choice, saving you time and stress

Activate your PrimeSupport Elite now

Be sure to have your serial number and product purchase date to hand.

Extend your support for up to 5 years and get extra peace of mind

If you’ve purchased your product within the last 3 years, you can easily extend your PrimeSupport Elite support even further.

3 Step Process

Register now to confirm eligibility

Contact your nearest dealer

Purchase a 1 or 2 year extension

Offer summary

Register within 60 days of purchase dateRegister within 90 days of purchase date
SRG-X400BRC-X1000
SRG-300HBRC-H900
SRG-300SEBRC-H800
SRG-X120BRC-X400
SRG-X120DURM-IP500
RM-IP10