When emailing us, please supply:
1) Your name
2) Phone number (so we can call you if necessary)
3) Product model (F5 or F55)
4) Serial number (6 digit number)
5) Which firmware is currently installed
6) Whether CBK-55PD option is installed (Apple Pro Res)
7) Your country (so we can advise on closest Service Centre).
Sony PrimeSupportE-mail: PrimeSupport@eu.sony.com
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