When emailing us, please supply:
1) Your name
2) Phone number (so we can call you if necessary)
3) Product model (F5 or F55)
4) Serial number (6 digit number)
5) Which firmware is currently installed
6) Whether CBK-55PD option is installed (Apple Pro Res)
7) Your country (so we can advise on closest Service Centre).
Sony PrimeSupportE-mail: PrimeSupport@eu.sony.com
XAVC 4K/QFHD Class480 (PMW-F55 and PMW-F5 with CBKZ-55FX only)
XAVC 4K Class480 can be recorded and playback when the system frequency is set to 23.98, 24.0, 25.0, or 29.97. And XAVC QFHD Class480 can be recorded and playback when the system frequency is set to 23.98, 25.0, or 29.97.
Supporting AXS-R7, new Portable Memory Recorder
The PMW-F55/F5 is compatible with the portable memory recorder AXS-R7. The following functions are available by attaching the AXS-R7 to the camcorder.
4K 120fps recording (PMW-F55 only): 4K 120FPS picture can be recorded to the AXS memory card. When the system frequency is set to 23.98P, slow motion picture in 4K at 5× slower speed can be recorded.
New format X-OCN recording: In addition to the F55RAW recording mode, a new format X-OCN, which can record more effectively, is available.
Picture Cache function: The Picture Cache function is also available for recording to an AXS memory card. The Cache Rec Time can be selected up to 30 seconds.
Supporting new G series and M series XQD memory cards
The new G series (QD-G32E, QD-G64E, QD-G128E) and M series (QD-M32A, QD-M64A, QD-M128A) have been added to the XQD memory card lineup, which can be used with the camcorder. Like the existing G series, the new G series can be used with all recording formats and also when “High Frame Rate Mode” is set to “On” or “Off.” The M series, like the N series, can be used with MPEG 1920 × 1080 P/i and 1280 × 720 P.
* The XQD ExpressCard adapter (QDA-EX1) is required to use an XQD memory card
FPS control usability on Sub Display is improved.
Lens aberration correction for some lenses is corrected.
When Audio Input switch is changed, Audio noise was occurred. This has been fixed.
When CBK-DCB01 is connected without the remote controller, Auto Iris function was not working correctly. This has been fixed.
The clip metadata recording Color Bar was not correct. This has been fixed.
Please note the following:
1. iOS setting for Wi-Fi Remote
While using Wi-Fi Remote by iOS devices and Safari, please turn off Private browse function.
Note: Please carefully examine the “Version Up Guide for PMW-F55 and F5” file.
By downloading the above files, you agree to our terms and conditions.