Professional services and support

Service centers

Telephone support is available Monday through Friday 10:00am to 6:00pm EST, excluding holidays. Please call our Product Operation Support Center at 800-883-6817 or email our support team at ProSupport@sony.com.

For consumer support and inquiries contact the following:

U.S. Support >

Canada Support >

Eastern service facility

Sony Service Center
Sony Electronics Inc.
115 West Century Road
Suite 250, Paramus, NJ, 07652
Voice: 201-833-5300
Fax: 201-304-0723
Email: ProService@sony.com

This location supports:

  • Professional headphones
  • Remote control cameras
  • Wireless audio (microphones/receivers)
  • Videoconference products

Mid-West and Eastern States:

  • All professional/broadcast camcorders and decks
  • Professional audio products
  • Analog and digital VTRs
  • Systems products

Western service facility

Sony Service Center
Sony Electronics Inc.
2201 E Carson Street
Carson, CA 90810
Voice: 323-352-5000
Fax: 323-352-5039
Email: LAService@am.sony.com

This location supports:

  • All professional/broadcast camcorders and decks
  • F65 CineAlta cameras
  • Analog and digital VTRs
  • Professional audio products (except: wireless microphones)
  • Professional headphones

Laredo service facility

Sony Electronics Inc.
11302 EastPoint Drive
Building B, Suite C
Laredo, Texas 78045
Voice: 866-357-6230
Fax: 956-728-2109
Email: LaredoRepairCenter2@am.sony.com

This location supports:

  • Printers – medical and photo
  • Visual imaging products (cameras)
  • Professional VPL projectors
  • Public display LCD monitors
  • Medical products
  • FCB block cameras

Field operations

For field service operations contact;

Western field scheduling:
Office: 323-352-5003

Eastern field scheduling:
Office: 201-833-5352

Service

Our service centers and field service engineers offer responsive repair and maintenance services. To schedule service, find and purchase parts, view operations manuals, get the latest software and firmware, or register your warranty, visit  ServicesPLUS.

Service center repair procedures

Our primary goal is to get your unit repaired and returned to you in an efficient manner. The following information outlines our basic repair procedures.

To schedule your unit for repair, complete a depot or field service request form. Existing users will be prompted to log in to complete a repair; new users may set up a free account.  

What to include with my unit for repair

Include a complete depot or request form and contact info with your unit. An R.A. (Return Authorization) number is not required to send your unit to us.

For repair services offered for HVO medical recorders, please read our Business Associate Agreement (BAA). You will also be required to sign and submit this authorization form when sending in HVO units in for repair.

In-warranty repairs

A proof of purchase is required to complete a repair under warranty. If you purchased the unit directly from Sony, this information is already on file in the system. If purchased from a dealer, please include a copy of your dated sales invoice.

Out-of-warranty repairs

If your unit’s warranty has expired, repairs are subject to a diagnostics fee.

Terms and conditions

For the complete terms and conditions for professional product support programs, please click on the appropriate link below:

Warranty information

The parts and labor warranty period for products vary by model and product category. The Limited Warranty Card provides detailed information along with the warranty service terms, conditions and procedures. Warranty service may be coordinated through the products reseller or by contacting Regional Service Center.

Subscriptions

Technical bulletins are available on a subscription basis online.

Source literature subscribers

For additional information, please contact Technical Information Services at 408-352-4500; or email bssc.tis@am.sony.com. To subscribe, please download and complete the Technical bulletin subscription order form.

Existing members

Please login to the reference library site to access technical bulletins.

Contact us for more information