Sony has identified a rare issue which affects ODS-D280U and ODS-D280F drive units when ODC3300R media is used in conjunction with some third party software not related to Optical Disc Archive.
When leaving a cartridge in the drive with power on for a long time without writing or reading, the recorded data may be damaged on rare occasions due to a factor of the third-party software.
It is highly recommend all users of ODS-D280U and ODS-D280F update the drive firmware to version V2.200 for the ODS-D280U and ODS-D280F which is now available.
Please see below for instructions on how to update the firmware for each model of drive.
Customers should visit the following URL, download and install Optical Disc Archive Software version 4.3.0 or later onto their Windows/MacOS/Linux computer as described by the software’s documentation. They should then follow the instructions in the documentation to update the drive firmware via the installed ODA Utility application.
For the ODS-L30M Library and ODS-D280-F Drive(s) firmware, dealers and integrators should contact their local Prime Support helpdesk via the local helpdesk phone number, which can be here or by emailing email@example.com to obtain the software update and for any assistance during the update process.