PrimeSupport

Your Investment. Our support.

Your Peace of Mind.

PrimeSupport is our comprehensive aftersales service dedicated to European business customers of Sony Professional products. All our products come with 3 years PrimeSupport as standard, with an option to extend that service up to 5 years in total.

Image of multiple products including projectors, cameras and screens with a Prime Support logo

Register for Prime Support

BRAVIA Professional Displays

Series/Model
Standard
3-Year PrimeSupport
Extended +2 Years PrimeSupport
(Total 5 years)
Advanced Replacement
Onsite Service
Access to EU Wide Elite Helpdesk
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FW-98BZ53L
Available
FW-98BZ30L
Available
BZ40L series
Register for Free 5 Years PrimeSupport
BZ35L series
Available
BZ30L series
Available
EZ20L series
Available
FWD (Tuner)
Available

Crystal LED

Series/Model
Standard
3-Year PrimeSupport
Extended
+1 Year PrimeSupport (Total 4 years)
Extended
+2 Years PrimeSupport (Total 5 years)
System Integrator Training
Crystal LED Advanced Technical Hotline
Key Parts Onsite & Advanced parts exchange
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Crystal LED BH/CH Series
Available
Available
Available

Laser Projectors

*The PrimeSupport services available for this model are only applicable after the end of the standard warranty (3 years).

Standard Services

Series/Model
Standard PrimeSupport
Authorized Repair
Included Shipping / Logistics
Access to EU-Wide Elite Helpdesk
VPL-FHZ131/101/91
5 Years
20,000 hours
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VPL-FHZ85/80
5 Years
12,000 hours
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VPL-PHZ61/51*
3 Years
12,000 hours
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VPL-GTZ380
3 Years
7,000 hours
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VPL-XW8100ES
3 Years
7,000 hours
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VPL-XW6100ES
3 Years
7,000 hours
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VPL-XW7000ES
3 Years
7,000 hours
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VPL-XW5000ES
3 Years
7,000 hours
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VPL-XW5100ES
3 Years
7,000 hours
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Extended Package Services (Services included with your extended warranty packages)

Series/Model
+1 Year PrimeSupport (Total 4 years)
+2 Years PrimeSupport (Total 5 years)
Advanced Replacement
Heavy Usage (20k hours)
Loan Unit
Fast Track Repair
VPL-FHZ131/101/91
Included as Standard
Included as Standard
VPL-FHZ85/80

20,000 hours

20,000 hours
VPL-PHZ61/51

20,000 hours

20,000 hours
VPL-GTZ380

12,000 hours
VPL-XW8100ES

9,600 hours

12,000 hours
VPL-XW6100ES

9,600 hours

12,000 hours
VPL-XW7000ES

9,600 hours

12,000 hours
VPL-XW5000ES

9,600 hours

12,000 hours
VPL-XW5100ES

9,600 hours

12,000 hours

PTZ Cameras

Series/Model
Standard
3-Year PrimeSupport
Extended
+1 Year PrimeSupport (Total 4 years)
Extended
+2 Years PrimeSupport (Total 5 years)
Advanced Replacement
Access to EU Wide Elite Helpdesk
View Details
Find out more
SRG-A40/A12
Available w. Advanced replacement
Available w. Advanced replacement
Available
SRG-X40UH
Available w. Advanced replacement
Available w. Advanced replacement
Available
SRG-X400
Available w. Advanced replacement
Available w. Advanced replacement
Available
SRG-X120
Available w. Advanced replacement
Available w. Advanced replacement
Available
SRG-XB25
Available w. Advanced replacement
Available w. Advanced replacement
Available
SRG-XP1
Available w. Advanced replacement
Available w. Advanced replacement
Available

Edge Ai Analytics

Series/Model
Standard
3-Year PrimeSupport
Extended
+1 Year PrimeSupport (Total 4 years)
Extended
+2 Years PrimeSupport (Total 5 years)
Access to EU Wide Elite Helpdesk
View Details
View Details
View Details
REA-C1000
Available
Available

Audio

Series/Model
Standard
3-Year PrimeSupport
Extended
+2 Years PrimeSupport (Total 5 years)
Access to EU Wide Elite Helpdesk
View Details
View Details
MAS-A100 Mic
✓ w. Advancement replacement
Available
SLS-1A