PrimeSupport Elite for PTZ & Remote Cameras

Never miss a moment with our Advanced Exchange replacement service

4x PTZ Sony cameras and a remote control unit and a Prime support Elite logo
Register within 90 days* of purchase for 3 years of our premium support services, all at no extra cost

*Registration window varies by product. For full details of which products are eligible, see the table at the bottom of this page.

Advanced Exchange

Advanced Exchange

Get a replacement unit in case of a fault, with no additional charges
Multilingual Support

Multilingual Support

Technical expertise and support from product specialists
Collect-Delivery Service

Collect-Delivery Service

We'll collect and deliver your unit to a place of your choice, saving you time and stress

Activate your PrimeSupport Elite now

Be sure to have your serial number and product purchase date to hand.

Extend your support for up to 5 years and get extra peace of mind

If you’ve purchased your product within the last 3 years, you can easily extend your PrimeSupport Elite support even further.

3 Step Process
Register now to confirm eligibility

Register now to confirm eligibility

Contact your nearest dealer

Contact your nearest dealer

Purchase a 1 or 2 year extension

Purchase a 1 or 2 year extension

Offer summary

Register within 90 days of purchase date
BRC-AM7
BRC-X1000
BRC-H800
BRC-X400
SRG-A40
SRG-A12
SRG-X40UH
SRG-X400
SRG-X120
SRG-XB25
SRG-XP1
RM-IP500
RM-IP10