Resolve products issues, in and outside of warranty.
You can fix minor issues with your product using product manuals and user guides.
If you still need help pick from one of the options below.
If your professional product is still within its 12 month standard Sony warranty or if you are covered by PrimeSupport, contact our helpdesk to arrange repairs.
For medical products covered by the standard Sony warranty or PrimeSupport you can contact our Medical Authorised Service Centres.
If your professional product is no longer covered by the standard Sony warranty or PrimeSupport, you can quickly arrange for your product to be repaired via one of the options below:
Option 1: Contact Sony directly via our helpdesk to arrange reliable, cost-effective out of warranty repairs through one of our professional centralised repair centres. Our multilingual specialists who operate in English, French, Italian, German and Spanish will aim to process your repair request in your local language, making it a stress free and simple process.
Option 2: Contact one of our well established Authorised Service Centres directly for a localised support service.
To get a repair quote, you can either have us collect your product, or drop it off at the relevant repair centre for an assessment. Please note you will need to pay an assessment fee (one-hour labour plus logistics if we collect your product). After assessment, we will send you the quote.
If your product is beyond economical repair or parts are no longer available to perform the repair, you will be informed and the product can either be returned to you or destroyed in our facility. In cases where there is extensive physical damage to your product, i.e. water damage, you may be advised that repair is not possible.
You can read the information provided by the EU Commission here.
The following product models apply:
You can fix minor issues with your product using the product manuals and user guides. These documents can be found in ProAssist, or via our helpdesk: firstname.lastname@example.org
Please contact the helpdesk: email@example.com