This document sets out the standard Sony Warranty policy for broadcast and professional products (as defined by Sony from time to time) (the “Equipment”) sold to customers in all countries of the European Economic Area and the following countries: Albania, Bosnia-Herzegovina, Israel, Macedonia, Moldova, Montenegro, Serbia, Switzerland, Türkiye, United Kingdom, Vatican City.
Sony warrants that the Equipment shall be free from defects in materials or workmanship during the Warranty Period (defined below).
Subject to the exclusions detailed below, if the Equipment fails to conform to this Warranty and the purchaser notifies Sony in writing within the Warranty Period, Sony shall, without charge for labour or parts, (in its sole discretion), repair or replace the Equipment on the terms and conditions set out below. Where Sony choose to replace the Equipment, and new Equipment of the relevant model is not available Sony may replace the Equipment with a refurbished version of that model. In the event that neither new nor a refurbished model is available, Sony will use its reasonable endeavours to supply a like for like replacement, at Sony’s discretion, and where such like for like replacement is not available Sony shall supply a suitable alternative replacement. Where Sony chooses to repair the Equipment Sony requires the purchaser to return the same to Sony at the purchaser’s expense.
The warranty period is one (1) year from the date of purchase by the original end-user customer, unless:
*All software is provided ‘as is’ unless expressly stated in the accompanying documentation. Customers are advised to make back-up copies of all software and/or data sent to or accompanying products sent to Sony. Sony is not responsible for any damage to or loss of any programs, data or other information stored on any media or any part of the Equipment which may be returned for service under this warranty.
The following are excluded from warranty:
Additional Exclusions: Lamp warranty terms & conditions
The express warranty above shall be the full extent of Sony’s liability. Accordingly, Sony disclaims all other liability for loss or damage howsoever caused (except for death or personal injury resulting from proved negligence) arising out of the purchase, possession, sale or use of the equipment and all other terms, conditions, and warranties express or implied, arising out of trade usage or otherwise hereby excluded. In no event shall Sony be liable for any special, incidental or consequential damage including, but not limited to the infringement of any intellectual property rights, delays, or inaccurate information or advice. Notwithstanding the foregoing the customer’s statutory rights (if any) are not affected.
Sony has no liability to the owner of the data or any third party for any loss, damage or corruption to any data, information or footage (together data) stored on any media passed to Sony. In the event that the media contains data, the destruction of which would lead to the owner suffering loss, Sony therefore recommends that the owner of such data, makes suitable copies of all such data before the media is supplied to Sony, and/or obtains adequate insurance to protect themselves from such loss.
No person, including any distributor, dealer, agent or representative of Sony is authorised to assume for Sony any liability on its behalf or in its name.
The purchaser is not entitled to rely on any representations made either orally or in writing by or on behalf of Sony save for those made fraudulently.
The purchaser relies entirely on its own skill and judgement in determining the fitness of any item of Equipment for any particular purpose.
For further information please contact Sony Europe B.V. at the following address:
Sony Europe B.V.
Service & Support Division