Customer value-add services

Course 1: Sony's camcorder operation training

Course duration: 1 full day

Language: English

 

About the course

In this course, you will be introduced to the basic operation and fundamental knowledge of how to operate a Sony’s camcorder. Training includes basic operation, useful tips of camera adjustment, basic handling and care of camcorder. During the class, you are involved with operational and hands-on experience. Practical experiences from trainers will be shared.

 

Key takeaway

By end of this course, participants will be able to:

  • Basic operation and setting for Sony’s camcorder
  • Basic workflow for Sony’s camcorder
  • Firmware or software upgrade for Sony’s camcorder (if applicable)
  • Adjustment of camera color setting for different shooting

 

Pre-requisite

  • Operation knowledge of any Sony’s camcorder
  • Knowledge of the basic video system
  • Hands-on experience in operating any of Sony’s camcorder

 

Who should attend?

Cameramen or Engineers who are new to or need to operate Sony’s camcorder.

Course 2: Sony's camcorder maintenance training

Course duration: 1 full day/1.5 days (depending on product models)

Language: English

 

About the course

In this course, you will be introduced to the basic operation and fundamental knowledge to maintain Sony’s camcorder. Training course including overall system briefing, troubleshooting, major mechanical parts replacement, camera adjustment of Sony’s camcorder. During the class, you are involved with operational and unit disassembly hands-on experience. Practical experiences from trainers will be shared.

 

Key takeaway

By end of this course, participants will be able to:

  • Basic operation and setting for Sony’s camcorder
  • Replace major parts in Camcorder
  • Basic Troubleshooting of Sony’s ENG Camera
  • Firmware or Software upgrade for Camcorder
  • Adjustment of Camera Color setting for different shooting

 

Pre-requisite

  • Operation knowledge of any Sony’s camcorder
  • Knowledge of the basic video system
  • Knowledge of Electronic Circuit Technology
  • Hands-on Experience in repairing of Electronic product

 

Who should attend?

Engineers who are required to perform maintenance work on Sony’s camcorder, or anyone who wishes to learn the basic maintenance of the product.

Course 3: Sony's entry switcher operation training

Course duration: 1 full day

Language: English

 

About the course

In this course, you will be introduced to the basic fundamental knowledge and operation of Sony’s entry switcher. Training course includes engineering setup, luminance and chroma key operation, resizer and DME operation, files operation and diagnostic menu. During the class, you are involved with operational and hands-on experience. Practical experiences from trainers will be shared.

 

Key takeaway

By end of this course, participants will be able to:

  • Perform basic operation and setting for Sony’s Switcher
  • Understand basic Workflow for Sony’s Switcher
  • Firmware or Software upgrade for Sony’s Switcher (if applicable)

 

Pre-requisite

  • Knowledge of any Sony’s switcher operation
  • Knowledge of the basic video system
  • Hands-on Experience in operation of any Sony’s switcher

 

Who should attend?

Any switcher operator who wishes to learn more about operating an entry switcher.

Course 4: Sony's video switcher maintenance training

Course duration: 1 full day

Language: English

 

About the course

In this course, you will be introduced to the basic operation and fundamental knowledge of maintaining Sony’s video switcher. Training course includes overall system briefing, major mechanical parts replacement, and adjustment skillset. During the class, you will be involved with operational and unit disassembly hands-on experience. Practical experiences from trainers will be shared.

 

Key takeaway

By end of this course, participants will be able to:

  • Perform basic operation and setting for Sony’s video switcher
  • Replace major parts in Sony’s video switcher
  • Basic troubleshooting of Sony’s video switcher
  • Firmware or software upgrade for Sony’s video switcher
  • Other adjustment on video switcher

 

Pre-requisite

  • Knowledge of any video operation
  • Knowledge of the basic video system
  • Knowledge of electronic circuit technology
  • Hands-on experience in repairing of electronic product

 

Who should attend?

Engineers who are required to perform maintenance work on Sony’s Video Switcher, or anyone who wishes to learn the basic maintenance of the product.

Course 5: Sony's studio camera operation training

Course duration: 1 full day / 2 full days (depending on product model and requirements)

Language: English

 

About the course

In this course, you will be introduced to the basic operation and setup fundamental knowledge required to operate the Sony’s studio camera system. Training includes the basic operation, system camera alignment by using Remote Control Panel/Master Setup Unit and CCU Operation of the HD studio system camera. During the class, you will be involved with operational and hands-on experience. Practical experiences from trainers will be shared.

 

Key takeaway

By end of this course, participants will be able to:

  • Perform basic operation and setting for Sony’s Studio Camera System
  • Configuration and Setting of Sony’s Studio Camera System
  • Sony’s Camera control unit operation and setting
  • Network setting for multi-camera control on master setup unit
  • Adjustment of Sony’s camera color setting for different shooting

 

Pre-requisite

  • Knowledge of any system camera operation
  • Knowledge of the basic video system
  • Knowledge of electronic circuit technology
  • Hands-on experience in repairing of electronic product

 

Who should attend?

Cameramen or engineers who need to operate Sony’s studio camcorder.

Course 6: Sony's studio camera maintenance training

Course duration: 2 full days / 2.5 full days (depending on product model and requirements)

Language: English

 

About the course

In this course, you will be introduced to the basic maintenance and fundamental knowledge required to maintain Sony’s studio camera system. Training includes basic operation, system camera alignment by using remote control panel/master setup unit and the main boards replacement of HD studio system camera. During the class, you will be involved with operational and unit disassembly hands-on experience. Practical experiences from trainers will be shared.

 

Key takeaway

By end of this course, participants will be able to:

  • Perform basic operation and setting for Sony’s Studio Camera System
  • Replace major parts in camera and CCU
  • Basic troubleshooting of Sony’s Studio Camera System
  • Firmware or software upgrade for camera and CCU
  • Multi camera system configuration and setup of Sony’s System Camera
  • Adjustment of Sony’s camera color setting for different shooting

 

Pre-requisite

  • Knowledge of any Sony’s System Camera operation
  • Knowledge of the basic video system
  • Knowledge of electronic circuit technology
  • Hands-on experience in repairing of electronic product

 

Who should attend?

Engineers who are required to perform maintenance work on Sony’s Studio Camera, or anyone who wishes to learn the basic maintenance of the product.

Course 7: Sony's video recorder operation training

Course duration: 1 full day

Language: English

 

About the course

In this course, you will be introduced to the basic operation and fundamental knowledge required to operate Sony’s video recorder. Training includes basic handing and care of Sony’s video recorder. During the class, you will be involved with operational and hands-on experience. Practical experiences from trainers will be shared.

 

Key takeaway

By end of this course, participants will be able to:

  • Perform basic operation and setting for Sony’s video recorder
  • Basic workflow for Sony’s video recorder
  • Firmware or software upgrade for camcorder (if applicable)
  • Adjustment of Sony’s video recorder

 

Pre-requisite

  • Knowledge of any Sony’s video recorder operation
  • Knowledge of the basic video system
  • Hands-on experience in operation of any video recorder

 

Who should attend?

Any operator who needs to operate Sony’s video recorder.

Course 8: Sony's Video recorder maintenance training

Course duration: 1 full day

Language: English

About the course

In this course, you will be introduced to the basic maintenance and fundamental knowledge required to maintain Sony’s video recorder. Training includes basic operation, overall system introduction, major mechanical parts replacement, and adjustment skillset. During the class, you will be involved with operational and unit disassembly hands-on experience. Practical experiences from trainers will be shared.

 

Key takeaway

By end of this course, participants will be able to:

  • Perform basic operation and setting for Sony’s video recorder
  • Replace major parts in Sony’s video recorder
  • Basic troubleshooting of Sony’s video recorder
  • Firmware or software upgrade for Sony’s video recorder
  • Other adjustment on video recorder

 

Pre-requisite

  • Knowledge of any Sony’s video operation
  • Knowledge of the basic video system
  • Knowledge of electronic circuit technology
  • Hands-on experience in repairing of electronic product

 

Who should attend?

Engineers who are required to perform maintenance work on Sony’s video recorder, or anyone who wishes to learn the basic maintenance of the product.

Course 9: Sony's professional monitor operation training

Course duration: 1 full day

Language: English

 

About the course

In this course, you will be introduced to the basic operation and provides fundamental knowledge required to operate Sony’s professional monitor. Training includes the key features, auto WB software adjustment and basic handling and care of Sony’s professional monitor. During the class, you will be involved with operational and hands-on experience. Practical experiences from trainers will be shared.

 

Key takeaway

By end of this course, participants will be able to:

  • Perform basic operation and setting for Sony’s professional monitor
  • Basic workflow of Sony’s camcorder
  • Firmware or software upgrade for Sony’s professional monitor (if applicable)
  • Auto WB adjustment of monitor

 

Pre-requisite

  • Knowledge of any Sony’s monitor operation
  • Knowledge of the basic video system
  • Hands-on experience in operation of any Sony’s professional monitor

 

Who should attend?

System operators or engineers who need to operate Sony’s professional monitor.

Course 10: Sony's professional monitor maintenance training

Course duration: 1 full day / 2 full day (depending on product model and requirements)

Language: English

 

About the course

In this course, you will be introduced to the basic maintenance and fundamental knowledge required to maintain Sony’s professional monitor. Training includes basic operation, troubleshooting skill and WB adjustment. During the class, you will be involved with operational and unit disassembly hands-on experience. Practical experiences from trainers will be shared.

 

Key takeaway

By end of this course, participants will be able to:

  • Perform basic operation and setting for Sony’s professional monitor
  • Maintenance of Sony’s professional monitor
  • Basic troubleshooting of Sony’s professional monitor
  • Firmware or software upgrade for Sony’s professional monitor (if applicable)
  • Auto WB Adjustment

 

Pre-requisite

  • Knowledge of any Sony’s professional monitor operation
  • Knowledge of the basic Sony’s video system
  • Knowledge of electronic circuit technology
  • Hands-on experience in repairing of electronic product

 

Who should attend?

Engineers who are required to perform maintenance work on Sony’s professional monitor or anyone who wishes to learn the basic maintenance of the product.

Course 11: Sony's installation data projector operation training

Course duration: 1 full day

Language: English

 

About the course

In this course, you will be introduced to the basic features and fundamental knowledge required to setup Sony’s installation data projector. Training includes the key features, value added function for connectivity, network control and simulation software. During the class, you will be involved with operational and hands-on experience. Practical experiences from trainers will be shared.

 

Key takeaway

By end of this course, participants will be able to:

  • Perform basic operation and setting up Sony’s Data Projector for installation and demo
  • Basic monitoring and control of group of Sony data projector
  • Setup basic 3D projection application
  • Setup basic edge-blending application

 

Pre-requisite

  • Knowledge of handling any Sony’s projector operation
  • Knowledge of the basic AV equipment
  • Hands-on experience in operation of any type projector

 

Who should attend?

Sales and marketing or technical staff that require to demonstrate or operate installation projectors effectively.

Course 12: Sony's installation data projector maintenance training

Course duration: 1 full day

Language: English

 

About the course

In this course, you will be introduced to the basic maintenance and fundamental knowledge required to maintain Sony’s installation data projector. Training includes basic operation, major mechanical parts replacement and in-polariser and optical compensator adjustment. During the class, you will be involved with operational and unit disassembly hands-on experience. Practical experiences from trainers will be shared.

 

Key takeaway

By end of this course, participants will be able to:

  • Perform basic operation and setup for Sony’s installation data projector
  • Replace major parts in Sony’s installation data projector
  • Basic troubleshooting of Sony’s installation data projector
  • Firmware or software upgrade for Sony’s installation data projector
  • Other adjustment on Sony’s installation data projector

 

Pre-requisite

  • Knowledge of any Sony’s video operation
  • Knowledge of the basic video system
  • Knowledge of electronic circuit technology
  • Hands-on experience in repairing of electronic product

 

Who should attend?

Engineers who are required to perform maintenance work on installation projectors, or anyone who wishes to learn the basic maintenance of the product.

Service training terms and conditions

  • Course guideline published serves only as reference and are subject to change. Please contact service center representatives for actual course outline and agenda
  • All of the published courses are chargeable, depending on the number of participants, venue and course duration. Please contact service center representatives for quotation
  • We reserved the right to update the course content at any time without prior notice

Maintenance contract

Conditions

ServiceNo contractPotential contract support options
Knowledge base or foreign countryNoYes
Helpdesk (hours of availability)No24 x 7
Call back (response time)Best efforts2 hours
On-site repair
  • Reaction time
  • No1 day
  • Labour and travel cost
  • NoYes
  • Part cost
  • NoYes
    Advance parts exchangeNoYes
    Back up unit (dedicated/if available)NoDedicated
    Carry in repair
  • Turn around time
  • Best efforts2 working days
  • Parts and labor cost (year 1)
  • YesYes
  • Parts and labor cost (years 2+)
  • NoYes
  • Consumable parts
  • NoYes
  • Logistics/courier cost
  • NoYes
    Software updates
  • Download
  • NoYes
  • Maintenance
  • NoYes
  • Minor version
  • NoYes
  • Major version
  • NoYes
  • Installation
  • NoYes
    Remote monitoringNoYes
    Routine maintenance
  • Remote (yearly)
  • NoYes
  • On site (yearly)
  • NoYes
    Account management
  • Active status updates
  • NoYes
  • Reporting
  • NoYes
  • Yearly performance review
  • NoYes
    Training
  • Maintenance
  • On requestYes
  • Operational
  • On requestYes

    Maintenance contract term and conditions

    Maintenance contract menu published is for reference only. We can tailor the maintenance contract to your requirements. Please contact service center representatives for quotation.

    Service solutions: Installation, testing and commissioning

    We provide cross-business and functional scalability for production environment. Our services and support levels are tailored to the your business need requirements. Please contact service center representatives for more details.

    Managed service and support scope (for reference only)

    Installation and configuration

    • Navigator core server and clients installation and configuration
    • Integration with 3rd part editing tools and Sony archive system
    • System overall checking

    Training

    • Navigator operation and workflow, system administration and log collection
    • ODA utility (logs/operations function)

    Testing and commissioning

    • Perform UAT
    • Standby for pilot run

    Hawk-eye: A sports innovation

    Leading sports innovation from Sony, by providing officiating, production, video management, broadcast and digital solutions that make the game fairer, safer and more engaging.

    Please contact service center representative for more details.

    Find out more.

    Ball Tracking

    • Electronic line calling
    • Goal line technology
    • Decision review system
    • Point detection system
    • Broadcast enhancement simulators

    SMART

    • SMART production
    • SMART replay
    • SMART coach
    • SMART stadium
    • SMART vote

    Digital

    • Data visualisation
    • Social
    • Web and mobile

    Bespoke R&D

    • Delivering bespoke projects across tracking, broadcasting or virtual reality

    Digital archive service

    We provide a professional, high quality and cost effective service to digitise, restore, preserve and provide access to the audio-visual content in any format, based on your business needs.

     

    Why digitisation?

    • Preserve your content assets for future generations
    • Increase use value of your archive, with better metadata and indexation
    • Cost saving in terms of space, property

     

    Please contact service center representatives for more details.

    Find out more >

    Contact us

    Contact information

    RegionPhoneFaxBusiness Hours
    Australia
    New Zealand
    (61) (2) 9887 0511(61) (2) 9805 11759.00am – 5.00pm (Monday – Friday)
    India(11) 6600 6600(11) 2695 91419.00am – 6.00pm (Monday – Friday)
    Thailand(66) (2) 770 9655(66) (2) 770 96568.00am – 5.00pm (Monday – Friday)
    Vietnam
    (Ho Chi Minh City)
    (84) (8) 3822 2227-8.30am – 5.00pm (Monday – Friday)
    Vietnam
    (Hanoi City)
    (84) (4) 39 7429 2250(84) (4) 3974 28468:30am - 5:00pm (Monday - Friday)
    Hong Kong(852) (2833) 5129(852) (2534) 55119.00am – 6.00pm (Monday – Friday)
    Indonesia(62) (21) 345 6650(62) (21) 350 12408.00am – 5.00pm (Monday – Friday)
    Malaysia(60) (3) 2295 0200(60) (3) 2295 03089.00am – 5.00pm (Monday - Friday)
    Philippines(63) (2) 4553600(63) (2) 455 36009.00am – 6.00pm (Monday – Friday)
    Singapore(65) 6544 8181(65) 6544 81999.00am – 6.00pm (Monday – Friday)
    Taiwan
    (Taipei Branch)
    (886) (2) 2581 2500(886) (2) 2551 91418.00am – 6.30pm (Monday – Friday)
    Taiwan
    (Kaohsiung Branch)
    (886) (7) 556 2425(886) (7) 556 38208.00am – 6.30pm (Monday – Friday)
    Taiwan
    (Taichung Branch)
    (886) (4) 2312 8676(886) (4) 2312 96659.00am – 6.00pm (Monday – Friday)

    Contact us for more information