Register within 90 days and upgrade to the latest software version at no extra cost (estimated value of €812)
Software upgrade eligibility is subject to registering within 90 days from purchase
What’s included in PrimeSupport Elite?
Dedicated Advanced Technical Support Helpline
Technical expertise and support from specialist engineers 9:00-18:00 CET with 60 min call-back
Collect-Delivery Service
Collection and delivery to a place of your choice, at no additional cost
Option to purchase Software and Preventative Maintenance
1 annual visit by a specialist engineer included
Option to purchase Extended Support hours
9:00-21:00 CET expert technical support with 60 min call-back, 365 days a year
Extend your support for up to 5 years and get extra peace of mind
If you’ve purchased your product within the last 2 years, you can easily extend your support further. Pick from extended support hours, software and preventative maintenance or simply extend your included support, for up to 5 years from purchase.
How to extend your support
Register your System Camera
Contact your nearest dealer
Purchase a 1-year Elite extension
Enhance your 2-year Elite bundle with additional packages
Increase your level of support to include either annual software and preventative maintenance or extended support hours, or both.