Get access to expert engineers, dedicated maintenance and repair services with our service contracts

Enter the product name in full (e.g. PXW-FS7) in the Search field below to find the PrimeSupport cover available for your product

You can find the full terms & conditions for PrimeSupport here

Choose the PrimeSupport package that suits your business requirements

PrimeSupport is available at 4 different levels, each with their own benefits.


  • Included FREE with every new purchase
  • Access to PrimeSupport helpdesk
  • Set-up assistance
  • 14-day repairs with logistics included


  • Enhanced service with premium features
  • Extended helpdesk hours
  • Access to product specialists
  • Fast-track repairs and loan units*

PrimeSupport Bespoke

  • Tailored support with a wide range of options
  • Dedicated helpdesk and extended hours
  • Guaranteed* 60-minute engineer call-back
  • Guaranteed* fast-track repair


A variety of on-demand services to choose from, including:

  • On-site engineer support
  • Product health-checks to ensure optimum performance
  • Initial setup assistance
  • Product training for up to 8 people

*The package contents for each product may vary and the above information is for illustration purposes only.


How do I buy PrimeSupport cover?

  1. Use the Search field above to find the options available to you
  2. Choose your package (Download the PDF for full cover details)
  3. Click the ‘Where to buy’ button to find your nearest Sony Professional dealer
  4. Contact the dealer to arrange your purchase

Have more questions?

Check out our PrimeSupport FAQ