Direkt zum Inhalt

PrimeSupport

Your Investment. Our support.

Your Peace of Mind.

PrimeSupport is our comprehensive aftersales service dedicated to European business customers of Sony Professional products. All our products come with 3 years PrimeSupport as standard, with an option to extend that service up to 5 years in total.

Image of multiple products including projectors, cameras and screens with a Prime Support logo

Register for Prime Support

BRAVIA Professional Displays

Series/Model
Standard
3-Year PrimeSupport
Extended +2 Years PrimeSupport
(Total 5 years)
Advanced Replacement
Onsite Service
Access to EU Wide Elite Helpdesk
View Details
Find out more
FW-98BZ53L
✓
Available
✓
✓
✓
FW-98BZ30L
✓
Available
✓
✓
✓
BZ40L series
✓
Register for Free 5 Years PrimeSupport
✓
✓
✓
BZ35L series
✓
Available
✓
✓
✓
BZ30L series
✓
Available
✓
✓
✓
EZ20L series
✓
Available
✓
✓
✓
FWD (Tuner)
✓
Available
✓
✓
✓

Crystal LED

Series/Model
Standard
3-Year PrimeSupport
Extended
+1 Year PrimeSupport (Total 4 years)
Extended
+2 Years PrimeSupport (Total 5 years)
System Integrator Training
Crystal LED Advanced Technical Hotline
Key Parts Onsite & Advanced parts exchange
Find out more
Crystal LED BH/CH Series
✓
Available
Available
Available
✓
✓

Laser Projectors

*The PrimeSupport services available for this model are only applicable after the end of the standard warranty (3 years).

Standard Services

Series/Model
Standard PrimeSupport
Authorized Repair
Included Shipping / Logistics
Access to EU-Wide Elite Helpdesk
VPL-FHZ131/101/91
5 Years
20,000 hours
Find out more >
✓
✓
✓
VPL-FHZ85/80
5 Years
12,000 hours
Find out more >
✓
✓
✓
VPL-PHZ61/51*
3 Years
12,000 hours
Find out more >
✓
✓
✓
VPL-GTZ380
3 Years
7,000 hours
Find out more >
✓
✓
✓
VPL-XW8100ES
3 Years
7,000 hours
Find out more >
✓
✓
✓
VPL-XW6100ES
3 Years
7,000 hours
Find out more >
✓
✓
✓
VPL-XW7000ES
3 Years
7,000 hours
Find out more >
✓
✓
✓
VPL-XW5000ES
3 Years
7,000 hours
Find out more >
✓
✓
✓
VPL-XW5100ES
3 Years
7,000 hours
Find out more >
✓
✓
✓

Extended Package Services (Services included with your extended warranty packages)

Series/Model
+1 Year PrimeSupport (Total 4 years)
+2 Years PrimeSupport (Total 5 years)
Advanced Replacement
Heavy Usage (20k hours)
Loan Unit
Fast Track Repair
VPL-FHZ131/101/91
Included as Standard
✓
Included as Standard
VPL-FHZ85/80
✓
20,000 hours
✓
✓
20,000 hours
VPL-PHZ61/51
✓
20,000 hours
✓
✓
20,000 hours
VPL-GTZ380
✓
12,000 hours
✓
VPL-XW8100ES
✓
9,600 hours
✓
12,000 hours
✓
VPL-XW6100ES
✓
9,600 hours
✓
12,000 hours
✓
VPL-XW7000ES
✓
9,600 hours
✓
12,000 hours
✓
VPL-XW5000ES
✓
9,600 hours
✓
12,000 hours
✓
VPL-XW5100ES
✓
9,600 hours
✓
12,000 hours
✓

PTZ Cameras

Series/Model
Standard
3-Year PrimeSupport
Extended
+1 Year PrimeSupport (Total 4 years)
Extended
+2 Years PrimeSupport (Total 5 years)
Advanced Replacement
Access to EU Wide Elite Helpdesk
View Details
Find out more
SRG-A40/A12
✓
Available w. Advanced replacement
Available w. Advanced replacement
Available
✓
SRG-X40UH
✓
Available w. Advanced replacement
Available w. Advanced replacement
Available
✓
SRG-X400
✓
Available w. Advanced replacement
Available w. Advanced replacement
Available
✓
SRG-X120
✓
Available w. Advanced replacement
Available w. Advanced replacement
Available
✓
SRG-XB25
✓
Available w. Advanced replacement
Available w. Advanced replacement
Available
✓
SRG-XP1
✓
Available w. Advanced replacement
Available w. Advanced replacement
Available
✓

Edge Ai Analytics

Series/Model
Standard
3-Year PrimeSupport
Extended
+1 Year PrimeSupport (Total 4 years)
Extended
+2 Years PrimeSupport (Total 5 years)
Access to EU Wide Elite Helpdesk
View Details
View Details
View Details
REA-C1000
✓
Available
Available
✓

Audio

Series/Model
Standard
3-Year PrimeSupport
Extended
+2 Years PrimeSupport (Total 5 years)
Access to EU Wide Elite Helpdesk
View Details
View Details
MAS-A100 Mic
✓ w. Advancement replacement
Available
✓
SLS-1A
✓
✓