Professional Product Repairs
Find the closest repair centre or check the status of a repair.
Service Centre Repair Procedures
Our primary goal is to get your unit repaired and returned to you in an efficient manner.
The following information outlines our basic repair procedures.
What to Include with My Unit for Repair
Include a complete depot request form and contact info with your unit. An R.A. (Return Authorisation) number is not required to send your unit to us.
For repair services offered for HVO medical recorders, please read our Business Associate Agreement (BAA). You will also be required to sign and submit this authorisation form when sending in HVO units in for repair.
In-Warranty Repairs
A proof of purchase is required to complete a repair under warranty. If you purchased the unit directly from Sony, this information is already on file in the system. If purchased from a dealer, please include a copy of your dated sales invoice.
Out-of-Warranty Repairs
If your unit’s warranty has expired, repairs are subject to a diagnostics fee.
To see the warranty conditions for repairs, please follow this link
Imaging Products Support
For support with Sony imaging products, including ILCE, SEL and other imaging models, please visit this page.
Repair Centre Location Search
To locate a repair centre, enter the product or product description and click on the “+” next to the product. If your product is not displayed, please use the “Contact Us” option to let us know your product details.
Check the Status of your Repair
To check the status of your repair, enter the product and serial number, or the service notification number. If you have any questions about your repair, please contact the repair service centre listed on your status results.
