Professional after-sales service information system
Pro-Assist is Sony Professional’s bespoke online knowledge base subscription service, providing access to technical information for all Sony Professional products.
What kind of information will I have access to under Pro-Assist?
Pro-Assist provides access to the following types of technical information:
Service manuals
- Download sample service manual
- Disassembly (board locations, cables and connectors, etc.)
- Maintenance and repair
- Service Menus
- Electrical alignment/adjustment
- Troubleshooting (error codes, diagnostics)
- Firmware upgrade procedure
- Spare parts (parts lists, accessories)
- Diagrams (exploded views, schematics, electrical wiring, circuit board layouts)
Bulletins
- Download sample technical bulletin
- Problems and improvements (how to fix or repair, work-arounds, etc.)
- Procedures (disassembly, repair, adjustment, installation, etc.)
- Parts registration (improved parts, compatibility information)
- Manual corrections
- Software release notes
Note: Software cannot be downloaded from Pro-Assist.
Instruction manuals/operation manuals
- Download sample operation manual
- Location and function of controls
- How to connect, set-up and configure
- Operating instructions
- Menu navigation
- Basic maintenance
- Troubleshooting, warning lamps, messages, etc.
- Specifications
How do I get access to Pro-Assist?
Please send your service contract number and/or your ‘professional’ IBISS Account to Pro-Assist admin so that we can validate your contract.
What do I do if I have forgotten my username or password?
To reset your password, please click on the ‘Forgot password?’ link on the homepage. If you have forgotten your username, please contact Pro-Assist admin.
I still have a question, how do I contact you?
Please contact Pro-Assist admin. If your question is about a technical problem with the Pro-Assist application, please include your username, the version of your browser and a screenshot of the search results (if applicable).
Key Support Areas