Telephone support for medical products and healthcare solutions is available Monday through Friday 10:00 am–6:00 pm EST, excluding holidays. Please call our Product Operation Support Center at 800-883-6817 or email our support team at ProSupport@sony.com.
Our primary goal is to get your unit repaired and returned to you in an efficient manner.
The following information outlines our basic repair procedures.
To schedule your unit for repair, complete a depot request form.
Existing users will be prompted to log in to complete a repair; new users may set up a free account.
Include a complete depot or request form and contact info with your unit. An R.A. (Return Authorization) number is not required to send your unit to us.
For repair services offered for HVO medical recorders, please read our Business Associate Agreement (BAA). You will also be required to sign and submit this authorization form when sending in HVO units in for repair.
Proof of purchase is required to complete a repair under warranty. If you purchased the unit directly from Sony, this information is already on ﬁle in the system. If purchased from a dealer, please include a copy of your dated sales invoice.
If your unit’s warranty has expired, repairs are subject to a diagnostics fee.
SupportNETsm Programs and SystemWatchsm Remote Support enhance warranty services.
Technical bulletins are available on a subscription basis online.
Please log in to the reference library site to access technical bulletins.
For the complete terms and conditions for professional product support programs, please click on the appropriate link below: