Medical services and support

Surgery being performed in an operating room with multiple displays
Service centers

Telephone support for medical products and healthcare solutions is available Monday through Friday 10:00am to 6:00pm EST, excluding holidays. Please call our Product Operation Support Center at 800-883-6817 or email our support team at

Service location

Please send your product to the Laredo Service Facility.

Laredo Service Facility
Attn: Medical Product Repair/IPSA
11302 Eastpoint Drive
Building B, Suite C
Laredo, Texas 78045
Voice: 866-357-6230

Repair form >

This location supports
  • Printers
  • Monitors
  • Recorders
  • Cameras
Zoomed in view of a circuit board


Our service center engineers offer responsive repair and maintenance services. To schedule service, find and purchase parts, view operations manuals, get the latest software and firmware, or register your warranty, visit  ServicesPLUS.

Service center repair procedures

Our primary goal is to get your unit repaired and returned to you in an efficient manner.

The following information outlines our basic repair procedures.

To schedule your unit for repair, complete a depot request form.

Existing users will be prompted to log in to complete a repair; new users may set up a free account.

What to include with my unit for repair

Include a complete depot or request form and contact info with your unit. An R.A. (Return Authorization) number is not required to send your unit to us.

For repair services offered for HVO medical recorders, please read our Business Associate Agreement (BAA). You will also be required to sign and submit this authorization form when sending in HVO units in for repair.

In-warranty repairs

A proof of purchase is required to complete a repair under warranty. If you purchased the unit directly from Sony, this information is already on file in the system. If purchased from a dealer, please include a copy of your dated sales invoice.

Out-of-warranty repairs

If your unit’s warranty has expired, repairs are subject to a diagnostics fee.

Support programs

SupportNETsm Programs and SystemWatchsm Remote Support enhance warranty services.


Technical bulletins are available on a subscription basis online.

Source literature subscribers

For additional information, please contact Technical Information Services at 408-352-4500, or email To subscribe, please download and complete the Technical bulletin subscription order form.

Existing members

Please login to the reference library site to access technical bulletins.

Terms and conditions

For the complete terms and conditions for professional product support programs, please click on the appropriate link below:

Contact us for more information