Medical services and support

Operations

Telephone support for medical products and healthcare solutions is available Monday through Friday 10:00 am–6:00 pm EST, excluding holidays. Please call our Product Operation Support Center at 800-883-6817 or email our support team at ProSupport@sony.com.

Service location

Address:

Laredo service facility Sony Electronics Inc. 11302 EastPoint Drive Building B, Suite C Laredo, Texas 78045
Voice: 866-357-6230
Fax: 956-728-2109
Email: LaredoRepairCenter2@sony.com

This location supports

  • Printers
  • Monitors
  • Recorders
  • Cameras

Service

Our service center engineers offer responsive repair and maintenance services. To schedule service, find and purchase parts, view operations manuals, get the latest software and firmware, or register your warranty, visit ServicesPLUS.

Service center repair procedures

Our primary goal is to get your unit repaired and returned to you in an efficient manner. The following information outlines our basic repair procedures. To schedule your unit for repair, complete a depot request form.

Existing users will be prompted to log in to complete a repair; new users may set up a free account.

What to include with my unit for repair

Include a complete depot request form and contact info with your unit. An R.A. (Return Authorization) number is not  required to send your unit to us. For repair services offered for HVO medical recorders, please read our Business Associate Agreement (BAA). You will also be required to sign and submit this authorization form when sending in HVO units in for repair.

In-warranty repairs

Proof of purchase is required to complete a repair under warranty. If you purchased the unit directly from Sony, this information is already on file in the system. If purchased from a dealer, please include a copy of your dated sales invoice.

Out-of-warranty repairs

If your unit’s warranty has expired, repairs are subject to a diagnostics fee.

Terms and conditions

For the complete terms and conditions for professional product support programs, please click on the appropriate link below:

Warranty information

The parts and labor warranty period for products vary by model and product category. The Limited Warranty Card provides detailed information along with the warranty service terms, conditions and procedures. Warranty service may be coordinated through the products reseller or by contacting a Regional Service Center.

Subscriptions

Technical bulletins are available on a subscription basis online.

Source literature subscribers

For additional information, please contact Technical Information Services at 408-352-4500, or email bssc.tis@sony.com. To subscribe, please download and complete the Technical bulletin subscription order form.

Existing members

Please log in to the reference library site to access technical bulletins.

Contact us for more information