Professional Product Repairs

Find the closest repair center or check the status of a repair.

Service Center repair procedures

Our primary goal is to get your unit repaired and returned to you in an efficient manner.

The following information outlines our basic repair procedures.

What to include with my unit for repair

Include a complete depot request form and contact info with your unit. An R.A. (Return Authorization) number is not  required to send your unit to us.

For repair services offered for HVO medical recorders, please read our Business Associate Agreement (BAA). You will also be required to sign and submit this authorization form when sending in HVO units in for repair.

In-warranty repairs

Proof of purchase is required to complete a repair under warranty. If you purchased the unit directly from Sony, this information is already on file in the system. If purchased from a dealer, please include a copy of your dated sales invoice.

Out-of-warranty repairs

If your unit’s warranty has expired, repairs are subject to a diagnostics fee.

To see the warranty conditions for repairs, please follow this link

Repair Center Location Search

To locate a repair center, enter the product or product description and click on the “+” next to the product. If your product is not displayed, please use the “Contact Us” option to let us know your product details.

Check the Status of your Repair

To check the status of your repair, enter the product and serial number, or the service notification number. If you have any questions about your repair, please contact the repair service center listed on your status results.

Contact us for more information