PrimeSupport
Get access to expert engineers, dedicated maintenance and repair services with our service contracts
Enter the product name in full (e.g. PXW-FS7) in the Search field below to find the PrimeSupport cover available for your product
You can find the full terms & conditions for PrimeSupport here
Choose the PrimeSupport package that suits your business requirements
PrimeSupport is available at 4 different levels, each with their own benefits.
PrimeSupportPro
- Included FREE with every new purchase
- Access to PrimeSupport helpdesk
- Set-up assistance
- 14-day repairs with logistics included
PrimeSupportElite
- Enhanced service with premium features
- Extended helpdesk hours
- Access to product specialists
- Fast-track repairs and loan units*
PrimeSupport Bespoke
- Tailored support with a wide range of options
- Dedicated helpdesk and extended hours
- Guaranteed* 60-minute engineer call-back
- Guaranteed* fast-track repair
PrimeSupportOn-Demand
A variety of on-demand services to choose from, including:
- On-site engineer support
- Product health-checks to ensure optimum performance
- Initial setup assistance
- Product training for up to 8 people
*The package contents for each product may vary and the above information is for illustration purposes only.
How do I buy PrimeSupport cover?
- Use the Search field above to find the options available to you
- Choose your package (Download the PDF for full cover details)
- Click the ‘Where to buy’ button to find your nearest Sony Professional dealer
- Contact the dealer to arrange your purchase
Have more questions?
Check out our PrimeSupport FAQ