Your investment,

Protected

Banner image showing a range of Sony Professional products that can all be covered by PrimeSupport, along with the PrimeSupport logo.

What is PrimeSupport?

PrimeSupport is the enhanced support service dedicated to European business customers of Sony Professional products. With loan units, fast-track repairs and on-site engineer visits, there’s something for everyone.

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Above & beyond your warranty

PrimeSupport provides enhanced support services, in addition to the basic terms provided under the standard manufacturer’s warranty.

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For professionals, by professionals

Our engineers have decades of experience in working with Sony products – so you’re in good hands.

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With services tailored to you

PrimeSupport is available at 4 different tiers, with over 30 unique services on offer.

Full Terms & Conditions for the provision of PrimeSupport.

Register for PrimeSupport

Get immediate access to PrimeSupport Pro, our standard service that’s perfect for everyone. With 14-day repairs and expert multilingual support, we’ll be on-hand to keep you going – all for no extra cost.

Other levels of support

With 3 additional tiers of PrimeSupport, there’s bound to be a service that’s right for you.

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PrimeSupport

Elite

Our enhanced service with premium features. Benefits can include:
  • Extended helpdesk hours
  • Access to product specialists
  • Fast-track repairs and loan units
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PrimeSupport

Bespoke

Support tailored to every requirement, aimed at high-value account customers. Benefits can include:

  • 24/7 helpdesk hours
  • Guaranteed 60-minute engineer call-back
  • Guaranteed fast-track repairs
Image showing smiling workers within a factory.

PrimeSupport

On-Demand

Free from contracts, these services are perfect for ad-hoc issues or requests. Services can include:
  • On-site engineer visits
  • Product health-checks
  • Product training

The package contents for each product may vary and the above information is for illustration purposes only.

Find out more about PrimeSupport from your nearest dealer

Additional services

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Already covered?

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Want to know more?

To see the PrimeSupport options available to you, enter your product's name in full in the search bar below.