Your investment,
Protected
What is PrimeSupport?
PrimeSupport is the enhanced support service dedicated to European business customers of Sony Professional products. With loan units, fast-track repairs and on-site engineer visits, there’s something for everyone.
Above & beyond your warranty
PrimeSupport provides enhanced support services, in addition to the basic terms provided under the standard manufacturer’s warranty.
For professionals, by professionals
Our engineers have decades of experience in working with Sony products – so you’re in good hands.
With services tailored to you
PrimeSupport is available at 4 different tiers, with over 30 unique services on offer.
Full Terms & Conditions for the provision of PrimeSupport.
Register for PrimeSupport
Get immediate access to PrimeSupport Pro, our standard service that’s perfect for everyone. With 14-day repairs and expert multilingual support, we’ll be on-hand to keep you going – all for no extra cost.
Other levels of support
With 3 additional tiers of PrimeSupport, there’s bound to be a service that’s right for you.
PrimeSupport
Elite
Our enhanced service with premium features. Benefits can include:
- Extended helpdesk hours
- Access to product specialists
- Fast-track repairs and loan units
PrimeSupport
Bespoke
Support tailored to every requirement, aimed at high-value account customers. Benefits can include:
- 24/7 helpdesk hours
- Guaranteed 60-minute engineer call-back
- Guaranteed fast-track repairs
PrimeSupport
On-Demand
Free from contracts, these services are perfect for ad-hoc issues or requests. Services can include:
- On-site engineer visits
- Product health-checks
- Product training
The package contents for each product may vary and the above information is for illustration purposes only.
